Privacy Policy

Last updated: June 2026

TUSS (Trade Under Stairs Storage Ltd), operated by Andrew Urmston, is committed to protecting your personal data. This policy explains how we collect, use and store your information when you use tuss.uk or contact us.

1. Who We Are

The data controller for tuss.uk is Andrew Urmston, trading as TUSS. Contact: info@tuss.uk | 01204 894364 | 54 Market Street.

2. What Data We Collect

When you submit an enquiry or installer application via our website, we collect:

Your company name and contact name
Your email address and phone number
Your delivery address
Order specifications (frontal style, colour, dimensions)
Any images or files you upload
Your IP address and browser information (collected automatically)

3. How We Use Your Data

We use your data to:

Respond to your trade enquiry or installer application
Process and fulfil your order
Send you order-related communications
Improve our website and services
Comply with legal obligations

We do not use your data for marketing without your explicit consent. We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract: Processing is necessary to fulfil your order or respond to your pre-contractual enquiry
Legitimate interests: To operate and improve our business
Legal obligation: Where required by law
Consent: Where you have explicitly agreed

5. How Long We Keep Your Data

Enquiry data is retained for up to 3 years for the purpose of fulfilling orders and maintaining business records. You may request deletion at any time, subject to legal retention obligations.

6. Who We Share Data With

We may share your data with:

Delivery and courier services (name and address only, for fulfilment)
Our email and website hosting providers (data processors acting on our behalf)
HMRC or other authorities where legally required

We do not share your data with any other third parties.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at info@tuss.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

9. Security

We take reasonable technical and organisational measures to protect your data. Our website uses SSL encryption.

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be published at this address.